Frequency Question & Answers


We are a professional OEM/ODM manufacturer with our own modern factory covering an area of 4,500 square meters.

We have more than 20 years of manufacturing experience.

Our factory is located at Building #5, No. 510 Haiming Road, Haixiang Avenue, Xiangan District, Xiamen, China. We welcome visitors and would be delighted to show you around our facilities. To arrange a visit, please contact our customer service team and they will assist you in scheduling a suitable time for your visit. We look forward to the opportunity to showcase our manufacturing processes and capabilities to you.

The monthly capacity of our factory varies based on the complexity and size of the projects we are working on.To get a more accurate estimate of our monthly capacity for your specific project, please feel free to contact us with more details.

Ensuring the quality of bulk orders is of utmost importance to us. We implement a comprehensive quality control process to guarantee the excellence of our products. Here's how we maintain quality:

  • Quality Inspections: Our experienced quality control team conducts thorough inspections at various stages of production, including material sourcing, manufacturing, and assembly.
  • Sampling: We often perform random sampling of products from different batches to verify consistency and adherence to specifications.
  • Testing:Depending on the product, we conduct performance, functionality, and durability tests to ensure they meet industry standards and your expectations.
  • Certifications:Our products often carry industry certifications that confirm their quality and compliance with relevant regulations.
  • Documentation: We maintain meticulous records of quality control processes and results for each batch.
  • Feedback:We welcome your feedback and encourage open communication throughout the process. Your insights help us continuously improve our products.


Yes, we proudly offer comprehensive customization services to meet your unique requirements. Our experienced team excels in tailoring solutions that align with your specific needs. Whether you require modifications to existing products or the creation of entirely new designs, we are fully equipped to deliver personalized solutions that cater to your preferences. Feel free to share your customization needs with us, and we'll collaborate closely to turn your vision into reality.

The minimum order quantity (MOQ) can vary depending on the specific product and its complexity. Please feel free to contact our sales team with the details of the product you are interested in, and they will be happy to provide you with the minimum order quantity and any other information you may need to place an order with us.

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The normal lead time for product orders can vary based on factors such as the complexity of the product, order quantity, and current production schedule. Generally, our lead times range from 2-3 weeks for standard products. For more accurate information regarding lead times for the specific product you are interested in, please contact our sales team, and they will provide you with a more detailed estimate based on your requirements.

We provide free samples for your evaluation, but we kindly ask you to cover the shipping costs. This way, you can assess the quality and suitability of our products before placing a larger order. Please reach out to our sales team with the specific product details you're interested in, and they will assist you in arranging the samples and the shipping process.

Our standard packing involves carefully packaging all goods in carton boxes, which are then loaded onto pallets for added protection and convenience during transportation. This approach ensures that your products are securely packaged and organized for efficient handling and delivery. We also offer the flexibility to customize the packaging according to your specific requirements. If you have any preferences or unique packaging needs, please let us know, and our team will work with you to ensure your packaging needs are met.

Certainly, we have the capability to manufacture products based on samples provided by our clients. Whether you have existing prototypes, physical samples, or detailed specifications, we can use them as references to replicate the desired product accurately. Our skilled team will work diligently to ensure that the final output closely matches the provided samples in terms of dimensions, materials, finishes, and functionality. Our goal is to deliver products that meet your expectations and specifications, providing you with a seamless transition from samples to bulk production.

You just need to provide a specific product idea. It would be nice to have drawings. 

Absolutely, we're here to turn your ideas into reality. Our team of skilled engineers and designers can assist you at every step of the process, from concept to final product.

Yes, we highly value meeting customers' personalized requirements. You can customize the color, size, and packaging of the product according to your preferences and needs. Our team will collaborate with you to ensure that the customization details are accurately implemented. Whether you need specific colors, sizes, or packaging methods, we will strive to fulfill your requests, ensuring that you receive customized products that fully meet your expectations.

Yes, we offer the option to have your logo printed on the product. We understand the importance of branding, and our customization services include logo printing to help you create a unique and personalized product that represents your brand identity. Our team will work with you to ensure that your logo is accurately and professionally printed on the product, enhancing its aesthetic appeal and reinforcing your brand presence.


We take the protection of your designs and intellectual property very seriously. We are more than willing to sign a Non-Disclosure Agreement (NDA) to ensure the confidentiality of your proprietary information. Your designs and ideas are safe with us, and we are committed to maintaining the highest level of confidentiality and security throughout our collaboration. Our goal is to provide you with peace of mind and the assurance that your intellectual property is well-protected when working with us.

We accept T/T 30% deposit and 70% balance against copy of B/L or L/C at sight, West Union,VISA, Paypal is also accepted.

We typically use a variety of shipping methods to accommodate different customer preferences and needs. These methods include but are not limited to:

  • Express Shipping: We can arrange for fast and efficient express shipping services, such as DHL, FedEx, UPS, and EMS, to ensure timely delivery of your orders.
  • Air Freight:For larger quantities or bulk orders, air freight is a reliable option that provides a balance between speed and cost.
  • Sea Freight: For larger orders with longer lead times, sea freight offers a cost-effective solution. It's ideal for minimizing shipping expenses on substantial quantities.
  • Land Freight:Depending on the location and destination, we can also arrange for land-based transportation options.

Our goal is to provide you with flexible shipping solutions that meet your budget and delivery timeline requirements. We work closely with reputable shipping providers to ensure your orders are delivered securely and on time.

Yes, we offer design services based on your specific requirements. Our experienced design team can work closely with you to understand your needs and create custom designs that meet your specifications. Whether it's product design, packaging design, or any other aspect, we are here to bring your ideas to life and ensure they align with your vision.

Yes, we value customer satisfaction and provide comprehensive after-sales service. If you encounter any issues or have questions regarding our products, our dedicated customer support team is here to assist you. We offer timely responses to inquiries, assistance with technical matters, and solutions to any concerns you may have. Your satisfaction is our priority, and we are committed to ensuring a positive experience throughout your partnership with us.